The four families
| Family | What it does well | What it cannot tell you |
|---|---|---|
| Knowledge base / FAQ | Answer a frequent question | What nobody wrote |
| Wiki (Confluence, Notion…) | Write and find together | Who can do it, and whether that is rare |
| Document management | Keep, version, prove | Tacit knowledge |
| Knowledge mapping | Measure what you know, who knows it, what you will lose | It does not replace the other three |
The five questions that decide
1. Does the software know what you do not know?
A tool that only contains what was typed into it is blind to the essential. Ask how it spots knowledge held by a single person.
2. Is risk measured or declared?
A "risk: high" box ticked by a manager is worth his mood that day. A score that rises by itself when a holder leaves is a measurement.
3. Where does your data go?
Some knowledge cannot leave your walls. Check that running it on your own servers, with local AI, is possible without losing features.
4. What happens the day you leave?
A complete export, re-importable elsewhere, documented. Without reversibility, the vendor owns you.
5. What becomes of your wiki?
It stays, and so do your document management system and your intranet. KnowledgeCapital reads them read-only — Confluence, SharePoint and Microsoft 365, document management systems through CMIS or WebDAV, Notion, your intranet — and links each page to the knowledge it documents. Confluence is a trademark of Atlassian; SharePoint and Microsoft 365 are trademarks of Microsoft Corporation; Notion is a trademark of Notion Labs, Inc. KnowledgeCapital is neither affiliated with nor endorsed by these companies.
Pricing, plainly
Per tracked person per month, from €6 to €22 depending on the plan, with a 14-day trial and no card. A self-hosted edition exists for organisations that require it.
To compare tools criterion by criterion, the twelve-criterion grid offers a weighting method and a fourteen-day trial protocol; to start on a blank space, follow the set-up order.