In short. KnowledgeCapital is for organisations whose demanding processes rest on scarce expertise: industry, mining, energy, aviation, transport, public services, hospitals. It serves HR, operations management, the knowledge manager and IT, and it shows its full power from around thirty tracked people.
KnowledgeCapital was built for organisations with demanding processes and scarce expertise — public or private, the distinction changes nothing to the problem. In practice:
- manufacturing plants and process industries;
- mining and mineral processing;
- energy production and transformation;
- aviation — maintenance, ground operations, engineering;
- transport, logistics, ports and rail;
- ministries, public agencies and regulators with long-lived technical responsibilities;
- utilities — water, electricity, waste — and public works;
- hospitals and technical education institutions.
Who typically uses it
This list is not exhaustive, and it is not a rule. It describes the people who, in practice, open the product most often and what they come for.
| Role | What they come for |
|---|---|
| HR director | Seeing which departures are dangerous before they are announced, and building succession on measured facts rather than opinions. |
| Operations or plant manager | Knowing which processes depend on one person, and what a two-week absence would actually cost. |
| Knowledge manager | The daily work: mapping, assessing, validating what enters the knowledge base, running communities and lessons learned. |
| Secretary general, director of administration | In a public body: continuity of service when an experienced official retires, and a defensible answer to an oversight question about it. |
| Minister's office, executive committee | A consolidated view across sites or directorates — where the institution is exposed, and what has actually improved since last year. |
| IT and security officer | Where the data physically sits, who can reach it, and how to run the whole thing inside their own perimeter. |
What it needs to run at full power
The product works from day one. But it becomes genuinely powerful only when a few conditions are met, and it is fairer to say so before you buy than after.
Enough people to compare
Criticality reads the number of people who hold a piece of knowledge. Below roughly thirty tracked people, that number is almost always one or two, and the map tells you what you already knew. Between thirty and a few hundred, it starts revealing things nobody had noticed. Above that, it becomes the only practical way to see them at all.
Processes that repeat
The engine hangs knowledge onto processes. Where work is genuinely one-off — a research programme, a unique construction site — there is less structure to hang it on, and the value shifts towards the knowledge base and the expertise network rather than the criticality map.
Someone who owns the mapping
Mastery levels are a judgement, and only your people can make it. One knowledge manager, even part-time, changes everything; nobody at all, and the map ages quietly.
Modest technical prerequisites
| What is needed | |
|---|---|
| Users | A recent browser. Nothing to install, on any workstation, tablet or phone. |
| Hosted edition | Nothing at all on your side. |
| Self-hosted edition | One server — 2 cores and 4 GB of memory carry several hundred people. See Running it on your own servers. |
| Directory | Optional. LDAP, Active Directory or OpenID Connect (Microsoft Entra ID, Okta, Keycloak…) if you want single sign-on; local accounts otherwise. |
See also: What is KnowledgeCapital? The knowledge ERP · Free 14-day trial and pricing · Security and data confinement · On-premise installation: the sovereign edition · Industrial knowledge management for maintenance · Sovereign knowledge management with local AI
Frequently asked questions
From how many people is the tool useful?
It works from day one, but the criticality map starts revealing new things from around thirty tracked people. Between thirty and a few hundred, it shows what nobody had noticed.
Do we need to install anything on workstations?
No. A recent browser is enough, on a computer, tablet or phone. The hosted edition needs nothing on your side; the on-site edition needs one server.
Can people sign in with their company accounts?
Yes: an LDAP or Active Directory directory, or an OpenID Connect identity provider such as Microsoft Entra ID, Okta or Keycloak. Otherwise, accounts are local.